Why can't I see the chatbot?

At Tradable Bits, our AI assistant, Octavia, provides in-product chat support so you can get help right where you are working. To start a chat, click the Octavia icon in the top right corner of your Tradable Bits dashboard. You can ask Octavia a question, or if you need help from a person, you can ask Octavia to connect you with a live support agent from our Support team. 

Look out for the Octavia icon, shown below, in the top right corner of any page in your Tradable Bits account.

If you cannot see the Octavia icon, there are a few things you can check: 

1. Login Method

Octavia relies on your email address to generate a support ticket. Please ensure you are logging in to your Tradable Bits account directly with your email or your designated SSO method. 

2. Ad-Blockers

Some ad-blockers may prevent the chat icon from loading. Try disabling your ad-blocker and refreshing the page.

3. Firewalls

Strict network firewalls can also block the chat icon. Try logging in on a different network, or speak to your IT team about adjusting your firewall settings.

4. Hard Refresh

Try performing a hard refresh (⌘+Shift+R / Ctrl+Shift+R).

If you'd like to learn more about Octavia and how it can help you get the most out of Tradable Bits, check out our Getting Started with Octavia guide.

If you are still having issues, please reach out to support@tradablebits.com