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How do I setup an incoming SMS?

Here's a quick guide to help set up an incoming SMS campaign so your fans can come to you.

Introducing Incoming SMS

Get your fans to come to you

THE WHAT

With Incoming SMS, have fans send you a text message to receive access to a promotional offer, a chance to enter a contest or to receive exclusive content.

THE WHY

Incoming SMS allows you to turn traditional communication on its head - instead of lighting up your fans’ inboxes, let your fans come to you. It’s an easy way to wean out your most motivated fans, and to build exclusivity (i.e. ‘the first 1000 fans that reply will get an early release”).

THE HOW

Note: To use this feature, you are required to have a Twilio account. Contact your Customer Success Manager to connect your account to the platform, or to discuss other options.

On your Tradable Bits Homepage, using the Top Navigation Bar, hover over the Messaging Icon. Using the dropdown, select Incoming SMS.

Screenshot 2025-12-03 at 10.00.31 AM

Step 1: Click “+ New Phone Number”

Step 2: Input your “Reply-To” Phone Number

Step 3: Name your Campaign

Step 4: Input the “special” URL that fans will gain access to once they text your number (it could be a specific engagement campaign, a promotion or an exclusive access drop)

Step 5: Fill out your auto-reply message. For example: “You wanted it, you get it. Click the URL below for the chance to win 4 VIP tickets to our next show”

Step 6: Click Save

 

If you have further questions, please reach out to your Customer Success Manager or contact support@tradablebits.com