--- title: How do I set up User Moderation ? description: This section is where you can allow or block IP addresses, ban users, and set SMS markets. --- [Skip to content](https://resources.tradablebits.com/support/how-to-set-user-access-management#main-content) English Show submenu for translations ![tradable-bits-long-logo-for-download.png\]](https://resources.tradablebits.com/hs-fs/hubfs/tradable-bits-long-logo-for-download.png?height=40&name=tradable-bits-long-logo-for-download.png) Open main navigation Close main navigation - English Show submenu for translations How can we help? - There are no suggestions because the search field is empty. 1. [Resources](https://resources.tradablebits.com/support?hsLang=en) 2. [Fan CRM](https://resources.tradablebits.com/support/fan-crm?hsLang=en) # How do I set up User Moderation ? ## This guide will walk you through how to configure your User Moderation settings, including managing User Access, allowing or blocking IP addresses, selecting SMS Markets, and setting up Word Moderation rules on your Tradable Bits account. User Moderation allows you to configure SMS markets, set up word moderation rules, and manage IP addresses, while giving you control over user access to ban specific users for poor conduct. You can find this under '**User Moderation'** inside the Fan CRM section. ![User Moderation tab](https://resources.tradablebits.com/hs-fs/hubfs/User%20Moderation%20tab.png?width=467&height=578&name=User%20Moderation%20tab.png) **Let's go through each section in more detail:**  #### User Moderation: If you need to ban or block a user for poor conduct, select the **'Add Rule'** button under the '**User Moderation'** tab. Next, under the Action menu, choose '**Block**.' You can block the user by selecting either their email address, phone number or domain from the **'Type'** menu. Finally, enter the email address, phone number, or domain, then click **'Confirm'.** **![Screenshot 2026-05-08 at 2.47.48 PM](https://resources.tradablebits.com/hs-fs/hubfs/Screenshot%202026-05-08%20at%202.47.48%20PM.png?width=670&height=408&name=Screenshot%202026-05-08%20at%202.47.48%20PM.png)** #### **IP Management:** You can block a single IP address or an entire network using CIDR notation. Under the **'IP Management['](https://tradablebits.com/crm/user_access_management#ip-management)**tab, create a new Rule by clicking on the **'Add Rule'.**  Select the **'Block'** action, paste the IP address or CIDR notation into the required field, and then click **'Confirm'.  ![Screenshot 2026-05-08 at 2.49.13 PM](https://resources.tradablebits.com/hs-fs/hubfs/Screenshot%202026-05-08%20at%202.49.13%20PM.png?width=670&height=358&name=Screenshot%202026-05-08%20at%202.49.13%20PM.png)**   To approve or allow a single IP address or entire network using CIDR notation (ie, your Stadium/Venue), from the '**IP Management'** tab and create a new rule by clicking **'Add Rule'**. Select '**Allow',**  paste the IP address or CIDR notation into the required field**,** and thenclick **'Confirm'.**  If you are running a campaign within a venue, we recommend allowing the venue's IP address so fans aren't blocked from entering while using the venue's Wi-Fi and the same IP.  ![Screenshot 2026-05-08 at 2.49.50 PM](https://resources.tradablebits.com/hs-fs/hubfs/Screenshot%202026-05-08%20at%202.49.50%20PM.png?width=670&height=361&name=Screenshot%202026-05-08%20at%202.49.50%20PM.png) **Extra Tip**: We recommend allowing your workplace/office IP address so that you and your colleagues' testing campaigns don't get flagged for submitting multiple campaign form entries within a short period of time.  #### **SMS Markets:** This section enables you to allow or block countries you want to send SMS messages to, and lets you set daily caps for these countries. This feature was created to help mitigate bot attacks and manage costs so you aren't spending money on bots instead of fans. **This is especially important if you are using the Tradable Bits Auth feature on any of your campaigns and SMS Authentication is enabled.**  To get started, go to the '**SMS Markets**' tab under '**User Moderation'** and select '**Add Country'.** From here, you can select a Country from the drop-down menu and choose your action to either '**Block**' or '**Allow**' from the drop-down menu.  If you are allowing, but want to set a daily max limit, you can indicate so here in the 'Max Daily Limit' amount.   ![Add SMS Country to SMS Markets\>User Access Management](https://resources.tradablebits.com/hs-fs/hubfs/Screenshot%202026-04-21%20at%203.27.40%20PM.png?width=670&height=401&name=Screenshot%202026-04-21%20at%203.27.40%20PM.png)   #### **Word Moderation:** Word Moderation allows you to block specific words or character strings across your campaigns, catching unwanted words on their own or embedded inside other text. It helps protect your brand image, prevent abusive content, and keep your campaigns safe. To set up your banned words, go to the '**Word Moderation'** tab inside '**User Moderation'** and select '**Add Banned Word'** to enter terms individually, or use the '**Import CSV'** option to upload multiple words at once. ![banned words-1](https://resources.tradablebits.com/hs-fs/hubfs/banned%20words-1.png?width=670&height=281&name=banned%20words-1.png) **Note**: To moderate keywords inside a UGC stream, please visit: [Getting Started with UGC Stream Rules](https://resources.tradablebits.com/support/how-to-setup-ugc-moderation-rules?hsLang=en)   **If you have further questions about allowing, blocking or [bot protection for your campaigns,](https://resources.tradablebits.com/support/prevent-bots-from-entering-campaigns?hsLang=en) please reach out to your Customer Success Manager or contact support@tradablebits.com**  - [Getting started](https://resources.tradablebits.com/support/getting-started?hsLang=en) - [Account](https://resources.tradablebits.com/support/account?hsLang=en#main-content) - [Security](https://resources.tradablebits.com/support/account?hsLang=en#security) - [Engagement Campaigns](https://resources.tradablebits.com/support/engagement-campaigns?hsLang=en#main-content) - [Campaign Basics](https://resources.tradablebits.com/support/engagement-campaigns?hsLang=en#campaign-basics) - [Campaign Management](https://resources.tradablebits.com/support/engagement-campaigns?hsLang=en#campaign-management) - [Creating Campaigns](https://resources.tradablebits.com/support/engagement-campaigns?hsLang=en#creating-campaigns) - [Best Practices and Troubleshooting](https://resources.tradablebits.com/support/engagement-campaigns?hsLang=en#best-practices-and-troubleshooting) - [Fan CRM](https://resources.tradablebits.com/support/fan-crm?hsLang=en) - [UGC](https://resources.tradablebits.com/support/ugc?hsLang=en) - [Sales](https://resources.tradablebits.com/support/sales?hsLang=en) - [Trackers](https://resources.tradablebits.com/support/trackers?hsLang=en) - [Idols](https://resources.tradablebits.com/support/idols?hsLang=en) - [Integrations](https://resources.tradablebits.com/support/integrations?hsLang=en#main-content) - [Outgoing Integrations](https://resources.tradablebits.com/support/integrations?hsLang=en#outgoing-integrations) - [Incoming Integrations](https://resources.tradablebits.com/support/integrations?hsLang=en#incoming-integrations) - [Salesforce Marketing Cloud](https://resources.tradablebits.com/support/integrations?hsLang=en#salesforce-marketing-cloud) - [Ads](https://resources.tradablebits.com/support/ads?hsLang=en) - [Messaging](https://resources.tradablebits.com/support/messaging?hsLang=en#main-content) - [SMS](https://resources.tradablebits.com/support/messaging?hsLang=en#sms) - [Email](https://resources.tradablebits.com/support/messaging?hsLang=en#email) - [Push Notifications](https://resources.tradablebits.com/support/messaging?hsLang=en#push-notifications) - [Instagram](https://resources.tradablebits.com/support/messaging?hsLang=en#instagram) - [Octane](https://resources.tradablebits.com/support/octane?hsLang=en) - [FAQs](https://resources.tradablebits.com/support/faqs?hsLang=en) - [Troubleshooting](https://resources.tradablebits.com/support/troubleshooting?hsLang=en#main-content) - [CSS/JS](https://resources.tradablebits.com/support/troubleshooting?hsLang=en#css-js) - [Reports](https://resources.tradablebits.com/support/reports?hsLang=en) - [Product Updates](https://resources.tradablebits.com/support/product-updates?hsLang=en) [![Chill listening crop-3](https://resources.tradablebits.com/hubfs/tbits-logo.svg "Chill listening crop-3")](https://tradablebits.com/) Copyright © 2026, Tradable Bits