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How to merge fan profiles

Consolidate duplicate fan data into a single unified profile directly within FanCRM

Merging will consolidate all activities, sales, and identifiers from the source profile into the target profile. 

This feature resolves duplicate profiles caused when a fan interacts via different methods—such as a ticketing integration creating a profile with an email address, and the fan later registering separately using a mobile phone number.

 Important:  This action is permanent and irreversible. The source profile is permanently deleted once merged.


To merge two fan profiles:

  1. Navigate to FanCRM > Search
  2. Enter the email address of the source profile (the duplicate you want to delete) and click "Search Fans".
  3. Click on the fan profile and scroll to the bottom of the Fan Details modal.
  4. Select "Merge Profile".
  5. Search for the target profile (the primary profile you want to keep) by Name, Email, or Fan ID.
  6. Click "Merge Profile" to finalize.

 

Still need assistance? Please reach out to your Customer Success Team or contact support@tradablebits.com