Here's a quick overview of the bot protection measures in place on the platform.
1. Bot and Spam Protection
- Spam Protection (Level 1): This mode blocks obvious spammers - high-frequency entries from the same IP address will be rejected with a clear error message. If you are running an in-venue campaign, do not use spam protection.
- Bot Protection (Level 2): This is the new full anti-bot algorithm. When you turn on this toggle, we analyze entry behaviour in real-time to block suspicious attempts, without disrupting real fans.
When Spam Protection is enabled:
- We limit entries based on cookies and IP addresses. For example, if a fan enters 60 activities in a 20-minute time frame, we prevent them from being able to submit any further.
- We limit entries where fans have entered the same first name and last name, but with a different email, more than 10 times.
When Bot Protection is enabled:
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- Automated entries are quietly blocked
- Fans see a “success” screen, but behind the scenes for bots, nothing goes through
- No captchas, no clunky redirects, no giveaway tipping off the bots.
2. IP Management
Similar to the bot protection, the IP Management section gives you full control over what IPs can or cannot enter your campaign. You can ban or whitelist individual IP addresses or entire IP ranges. If an IP address is both banned and whitelisted, the IP address takes precedence over banning and will be able to participate. Use this when you have known problematic IPs or suspected bots.
3. Limit Fan Entries
We have also added a Limit Fan Entries section to the Authentication section of a campaign which will allow you to not only limit entries by email, but also by user session. If you toggle this on, it will limit the user to only enter the campaign to the number of times you’ve set as most often times bots will enter with different email addresses from the same IP address.
If you have further questions about bot protection for your campaigns, please reach out to your Customer Success Manager or contact support@tradablebits.com